When my daughter went back to the front desk (she flew in from Chicago) she said she would wait for the maid service. I had to wait until Saturday to get the two rooms I reserved only to find one room in shambles. One guest was charged over $600 for a 2-night stay in a room that was blocked for $139 a night. We had guests from all over the US and no rooms available. Got to the hotel Friday night and was told that no Eileen works for Hilton and they were booked - 30 minute drive to the hotel. you have not heard the end of this! You disgust me! So I tell you now Embassy Suites Niagara. I had it booked at a deal of $95, they definitely bumped me without checking my check-in time just to make more money.
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I was embarrassed and sickened at the horrible staff at the front desk and have NEVER ever been treated that way!! They gave my room away for full price $250 for sure. I never even raised my voice, I just wanted an explanation! Called security and loudly said "Escort this woman out now" in front of everyone. the manager came out and raised his arm and yelled "Get out" and pointed to the door. They kept saying they could not do anything and my room is gone and they are fully booked. The hotel said "Too bad we have no more room avail now." I stood in shock and kept asking how that could be.
I checked with my card and there was over $1,500 credit avail on it. And by the way NOTHING WAS WRONG WITH MY CARD. This was the weekend of July 15th & 16th.įirst off, why are they charging my card BEFORE I arrive, when it clearly states they do not do that. Any suggestions on where to go to next? Headquarters, I can't seem to find the money. As a single mother I now have to cough up at least one night because I cannot make her pay for it all. My sister-in-law is LIVID as that is not what she thought she was going to be charged. Nobody could produce the confirmation email. I tried asking them to resend me the confirmation as I told them I needed it for work. I was sent a confirmation email but I had just emptied all my old mail to make room on my phone. I have been trying to get to the bottom of this by calling but the people at Embassy Suites and they state that is what was agreed on. Add tax to the later amount and it's over $500. We did the key drop and I do not know what my sister-in-law was told at the counter when we checked in, (which was nothing as to the price). We found out after we got back that she was charged $484/Night. She was telling me all this while I was waiting for my sister-in-law to text me back with the okay and card info.
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2 beds in separate room, free breakfast made to order, manager meet and greet in the evening with appetizers. I thought "wow" she is really nice to let me stay on the phone with her and what a deal I was getting the room for. I would never book a room for anything more than $200. I know I told her what I saw the room for online and she stated she could give me the room for that price $184/Night.
Oh and guess what? Can't find a cart for luggage to leave now. I never stayed at a Hilton brand hotel where nobody will answer phone. I called the main number from my cell and same thing. This morning I'm trying to call to get more towels in my room. Also the bathroom doors at the pool doesn't lock and someone walk in on my wife. So we figured out what we wanted but could not get room service to pick up phone. She finally came to my room, brought me a menu and apologized. I had never been treated this way at a Hilton hotel. I said "No I want a menu to look over." She said she had a line full of calls and she couldn't deal with this now. I called front desk and she said she could transfer me to room service and they could just tell me what they had.
I asked could he still go ahead and get me my drink since they misinformed. The bartender told me they stopped at 7:30 so I showed him my paperwork and app on phone that clearly said 8pm.
My paperwork all said the reception was til 8 pm on Sat so I went back around 7:45 to get my beer since I figured they would have new keg installed. So I asked for the other brand and it ran out as well. My stay included an evening reception with drinks and snacks.
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